For Participants & Families
Information, guidance and resources to help you understand your supports and take the next step.
For Participants & Families
Information, guidance and resources to help you understand your supports and take the next step.
How We Can Help
Understanding the supports we provide.
Getting Started
Steps to begin your journey with Kupa.
NDIS Information
Helpful information about the NDIS.
FAQs
Answers to common questions.
Privacy Policy
Privacy Act 1988 compliance & information protection.
Participant Resources
Useful tools and downloads.
Service Agreements Explained
Understanding your supports, your choices and what we agree to. Explore what is included in your agreement, what to expect from Kupa, and your rights under the NDIS.
How We Can Help You and Your Family
At Kupa Service Provider, our mission is to deliver dependable, respectful, and person-centred NDIS support that empowers you to exercise genuine choice and control, build independence, and thrive in the Pilbara.
Everyday Living & Personal Care
Reliable in-home support for morning and evening routines, personal hygiene, meal preparation, medication reminders, and general household tasks.
- Respectful personal care assistance
- Cooking nutritious meals & groceries
- Maintaining a safe, tidy home
Community & Social Life
Support to get out and about in Newman and regional Pilbara — attending local events, visiting family, pursuing hobbies, playing sport, or going to appointments.
- Transport & travel assistance
- Pilbara community engagement & arts
- Recreational outings & peer social groups
Coordination & Independence
Dedicated Support Coordination and skill development to help you understand your NDIS plan, connect with allied health professionals, and build everyday confidence.
- Support coordination navigation
- Budgeting, life skills & technology
- Health liaison & clinical check-ins
Getting Started Guide
Beginning your NDIS supports with Kupa is simple, welcoming, and transparent. Here is what happens from your first phone call to your ongoing support.
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01
First Conversation & Initial Contact
No commitment requiredReach out to us by phone at +61 451 060 157, send an online enquiry, or have your Support Coordinator / Nominee submit a referral. We listen to what you need, your current situation, and what supports you are looking for.
We confirm your NDIS funding status (Plan-Managed, Self-Managed, or NDIA-Managed). -
02
Meeting & Understanding Your Goals
In Newman or at your homeWe arrange a face-to-face meeting at a location where you feel most comfortable. We take the time to learn about your daily routine, likes, cultural preferences, hobbies, communication style, and long-term aspirations.
You choose who attends: family members, advocates, or your support coordinator are always welcome. -
03
Personalized Service Agreement & Schedule of Support
Transparent pricingTogether we co-create a clear Service Agreement and weekly/fortnightly schedule of support. It outlines the hours, duties, line items, and pricing in strict accordance with the NDIS price guide. There are zero hidden fees and no lock-in contracts.
You receive a full copy in plain English (or Easy Read) to review with your family before signing. -
04
Support Worker Matching & Meet-and-Greet
Your choice & controlWe match you with qualified, screened, and friendly local Pilbara support workers who fit your personality and routine. We can arrange a meet-and-greet prior to your first official shift to ensure you feel confident and comfortable.
If at any time a worker is not the right fit, we respect your feedback and arrange an alternative smoothly. -
05
Support Begins & Ongoing Regular Check-Ins
Continuous careYour supports start according to your chosen schedule. Your dedicated local coordinator checks in regularly with you and your family to ensure the support is meeting your expectations and adapts as your goals evolve.
Assistance with preparation and documentation for your scheduled NDIS plan reviews.
Let's chat about what you need.
We're here to answer questions, guide you through your plan, and welcome you into the Kupa family in Newman.
NDIS Information for Participants & Families
Understanding your NDIS budget and support categories allows you to make the most of your funding. Here is a clear breakdown of how your funding works with Kupa.
Core Supports
Supports that assist with daily life and help you participate in your community.
- Assistance with Daily Life: Personal care, hygiene, dressing, and meal preparation.
- Social & Community Participation: Attending outings, classes, and group activities.
- Transport: Transport to activities, community hubs, or medical appointments.
Capacity Building
Investments that build your independence and help you achieve your long-term goals.
- Support Coordination: Helping you connect with services and coordinate supports.
- Life Skills Development: Building confidence in cooking, money management, and public transport.
- Community Nursing: Routine health checks and clinical monitoring in regional WA.
Capital Supports
Investments in assistive technology, equipment, and home or vehicle modifications.
- Assistive Technology: Equipment that helps you perform daily tasks safely.
- Home Modifications: Rails, ramps, and accessible alterations to your residence.
- Guidance & Liaison: We can assist your OT and assessors in regional Newman.
How Is Your NDIS Plan Managed?
Plan-Managed
Your Plan Manager handles provider payments. Kupa sends invoices directly to your plan manager. You have full choice of providers without bookkeeping stress.
Self-Managed
You manage and claim your funding directly through the myplace portal. Kupa issues itemized tax invoices with prompt turnaround so you can claim with ease.
NDIA-Managed
The NDIA manages your plan and providers claim directly via the NDIS portal. We work with you to ensure eligible supports match approved line items.
Frequently Asked Questions
Have questions about how support works, fees, or worker matching? Explore our answers below or reach out to our Newman coordinators directly.
Privacy Policy & Information Safeguards
Kupa Service Provider is committed to protecting the privacy of an individual’s personal information. We comply strictly with the Privacy Act 1988 (Cth) and with the thirteen Australian Privacy Principles in the Privacy Act.
Our Privacy Commitments:
- Personal information is managed openly and transparently
- Privacy of participants and staff is protected
- Information is collected and handled fairly
- Used and disclosed for legally permitted purposes only
- Access and correction regulated under Privacy Act
- Confidentiality through secure storage and technology
Participant Resources & Useful Links
We empower participants with complete transparency and direct access to their rights, complaints procedures, and independent external advocacy.
Kupa Participant Charter & Rights
Our comprehensive guide outlining participant privacy, dignity of risk, freedom from discrimination, and feedback procedures.
NDIS Quality & Safeguards Commission
Independent agency that regulates NDIS providers across Australia, ensuring safety, service quality, and upholding participant rights.
Independent Advocacy (PWdWA)
People With Disabilities WA provides independent, confidential advocacy for people with disabilities living in regional Western Australia.
Ready to get started?
We're here to listen, answer your questions and help you take the next step.